Customer Service

In today's ever-changing market with low inventory and high buyer demand, customer service has never been so essential to attract and retain clients. It's what will make you stand out among the sea of available agents in a given market. In this session, we will discuss the systems and processes that allow real estate teams and agents to provide a concierge-level of service that creates an endless pipeline of referral business.

Koki Adasi


Washington, D.C., native and REALTOR® Magazine “30 under 30,” Koki Adasi has a passion for three things in life: family, basketball and real estate. Adasi is a graduate of Magruder High School and Mount Saint Mary’s University, and he currently resides in Chevy Chase, D.C. Adasi has been an active member of the greater D.C. real estate industry for 15 years. In addition to his service as the past president of the Greater Capital Area Association of REALTORS® (GCAAR) in 2019, Adasi is also an active member of the National Association of REALTORS® (NAR). Outside of real estate, Adasi’s time is spent with his family, in volunteer activities or on the basketball court. He served on the board of directors for YMCA Youth & Family Services for almost 10 years, was recognized by the Greater Capital Area YMCA as its “Philanthropist of the Year” in 2011, and supports numerous local organizations including Student-Athletes Organized to Understand Leadership (SOUL), Horton’s Kids, and the Kindred program at Garrison Elementary School.

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